Frequently Asked Questions
Q: Are the beads all hand-made? Will there be a lot of variations?
A: Yes they are either hand-painted or hand-decorated. The variations are minimal.
Q: How are the holes on the beads drilled? How big are they?
A: Most of our beads are vertically drilled from top to bottom unless otherwise specified. Flat shaped beads have small holes about 2mm in diameter. Most of the football and ball shaped beads have larger holes about 4 to 5mm in diameter. To inquire about a specific item, please email or call us at 1-800-737-0668 or 214-452-0686.
Q: Can I use your beads to make children's jewelry or children's products?
A: Our beads are not intended to be used for any products for children or pets.
Q: Is there any way I can enlarge the holes on your beads or can I punch new holes on your beads?
A: We do not recommend manipulating our beads by filing, carving, punching or applying any other actions that may disturb the integrity of the beads.
Q: What is your shipping policy?
A: Please check our shipping policy page.
Q: Where will your products be shipped out from?
A: In most cases, the products are shipped out of Texas. Occasionally, they may be shipped out of New Jersey or California.
Q: Is it safe to purchase on your web site?
A: Our web site orders are processed through Shopify's secure server. Shopify is Level 1 PCI compliant and uses 128 bit SSL certificates to keep order details secure. Credit card and order data is encrypted and secure. If you don't feel comfortable about purchasing via Internet, you can call us to order. Our toll free order line is 1-800-737-0668.
Q: How long does it take to receive the products?
For in stock products, you should usually receive them within 7 business days if you choose standard shipping. For back-ordered products, we will notify you the estimated shipping time. Your credit card will not be charged in advance for any back-ordered products before they are shipped to you.
Q: How can I get a copy of your bead catalog?
A: Please utilize our on line bead catalog. It is the easiest and most direct way to view our beads. In order to protect our bead designs, we do not provide printed bead catalogs.
Q: How do I place a wholesale order?
A: For all wholesale inquiries, please email us at firstname.lastname@example.org. You must have a valid resale tax ID and meet the minimum requirements for wholesale purchases.
Q: How do I place an international order?
A: Currently we do not take international orders through our online store system. International orders may be placed by contacting us directly through phone or email.